fx999 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") explains how fx999 ("fx999", "we", "us", "our") collects, uses, stores, and protects personal information relating to users ("you", "Player", "User") of the fx999 online casino and sports betting platform accessible at fx999.bet. fx999 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. By registering an account on fx999.bet or otherwise using our platform, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy forms part of the fx999 Terms and Conditions and should be read alongside them. If you do not agree to the terms of this Policy, you should not use the fx999 platform. We may update this Policy from time to time — each update will be published on this page with a revised effective date. Continued use of the platform after any update constitutes acceptance of the revised Policy.

2. Information We Collect

fx999 collects personal data from you in the following categories. We collect only the information that is necessary for the legitimate operation of your account and delivery of our services:

• Registration data: your mobile number, chosen username, and account password (stored in hashed form — never in plain text).
• Identity verification data (KYC): government-issued identity document number, full legal name, date of birth, and residential address — collected only when KYC verification is required.
• Payment information: mobile banking account identifiers (bKash/Nagad/Rocket wallet numbers) and bank account details used for deposits and withdrawals. Full payment credentials are processed by our payment partners and are never stored on fx999 servers.
• Transaction records: a complete history of your deposits, withdrawals, bonus awards, and wagering activity on the platform. These records are required for financial audit and responsible gaming monitoring purposes.
• Device and technical data: IP address, device type, operating system, browser type, session timestamps, and approximate geolocation data (country/city level) collected automatically when you access the platform.
• Communications data: records of messages exchanged between you and the fx999 support team, including support tickets, chat logs, and email correspondence, retained for quality assurance and dispute resolution purposes.

We do not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs, or health information unless expressly required for responsible gaming compliance and with your explicit consent.

3. How We Use Your Information

fx999 uses your personal data only for the purposes for which it was collected or for directly related purposes. We do not use your data in any way that you would not reasonably expect. The primary purposes for which we use your personal data are as follows:

• Account management: to create, maintain, and administer your fx999 player account, verify your identity, process deposits and withdrawals, and provide you with access to all platform features.
• Security and fraud prevention: to monitor account activity for suspicious patterns, detect and prevent money laundering, identify bonus abuse, investigate reported breaches, and protect the integrity of the platform and all its users.
• Responsible gaming: to monitor gameplay patterns that may indicate problem gambling behaviour, enforce deposit limits and self-exclusion requests, and fulfil our commitment to player welfare.
• Legal and regulatory compliance: to comply with applicable anti-money laundering (AML) obligations, respond to lawful requests from competent authorities, maintain required financial records, and fulfil any other legal obligations imposed on fx999.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and improve the quality of our support service based on historical interaction records.
• Marketing communications (where consent has been given): to send you promotional offers, bonus notifications, and platform updates by SMS or other agreed channels. You may withdraw consent to marketing communications at any time by contacting [email protected] or through your account settings.

4. Legal Basis for Processing

fx999 processes your personal data under the following legal bases, depending on the purpose of the processing activity:

• Contractual necessity: processing that is necessary to fulfil our agreement with you to provide the fx999 platform and its services (account registration, payment processing, game delivery, and customer support).
• Legal obligation: processing that is required to comply with applicable law, including AML obligations, KYC requirements, tax reporting duties, and responses to lawful authority requests.
• Legitimate interests: processing carried out for the legitimate interests of fx999 or its users, including fraud detection, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: processing of your data for direct marketing communications, where we have obtained your prior explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing conducted before withdrawal.

5. Sharing Your Information

fx999 does not sell, rent, or trade your personal data. We share your information only in the following limited and controlled circumstances:

• Authorised service providers: third-party vendors who assist us in operating the platform, including payment processors (bKash, Nagad, Rocket, and banking partners), KYC and identity verification service providers, game studio API integrations (Pragmatic Play, Evolution Gaming, Spribe, and others), and IT infrastructure providers. All such vendors are contractually required to maintain confidentiality and process data only for the specific purpose for which it is shared.
• Law enforcement and regulatory authorities: when fx999 is required by law, court order, or lawful request from a competent public authority to disclose personal data. fx999 will disclose only the minimum data required to satisfy the legal obligation and will, where lawfully permitted, notify the affected user.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of the fx999 business, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any change to the privacy terms that applies to your data before the transfer takes effect.
• With your explicit consent: in any other circumstances not described above, where we seek and obtain your prior written consent before sharing your personal data with any third party.

fx999 does not transfer your personal data to any country or jurisdiction that does not maintain an adequate level of data protection without first implementing appropriate safeguards. All third-party service providers used by fx999 are subject to contractual data processing agreements that require them to protect your data to a standard at least equivalent to the protections described in this Policy.

6. Payment Data and Financial Information

All deposit and withdrawal transactions on fx999 are processed through our certified payment partners including bKash, Nagad, Rocket, Upay, and our banking partners. When you initiate a payment, you are redirected to or interact with the payment provider's secure interface. fx999 does not store full payment credentials such as complete mobile wallet PINs or full bank account numbers on our servers. Payment partner integrations are governed by those partners' own security and data protection standards, which are independently certified.

Transaction records — including deposit amounts, withdrawal amounts, dates, and associated payment method identifiers — are retained by fx999 as part of your account history. These records serve important functions for dispute resolution, AML compliance, and responsible gaming monitoring. They are protected with the same security standards as all other personal data held by fx999.

7. Cookies and Tracking Technologies

fx999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience. The following categories of cookies are used:

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect aggregated, anonymised data about how users navigate the platform — which pages are visited most frequently, typical session lengths, and error rates. This data is used to improve platform performance and user experience.
• Preference cookies: used to remember your account settings and display preferences such as language selection, so you do not need to re-enter them on each visit.
• Security and fraud-prevention cookies: short-lived tokens used to detect automated bots, prevent credential stuffing attacks, and verify that form submissions originate from a genuine user session.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the fx999 platform. fx999 does not use third-party advertising cookies or cross-site behavioural tracking cookies.

8. Data Retention

fx999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. The following general retention periods apply: active account data is retained throughout the period your account remains open; transaction and financial records are retained for a minimum of five years following the last transaction on your account in order to comply with applicable AML and financial record-keeping obligations; support and communications records are retained for a minimum of two years; device and technical log data is retained for a maximum of 12 months.

When your account is permanently closed and all applicable retention periods have expired, your personal data will be securely deleted or irreversibly anonymised so that it can no longer be associated with you. Anonymised, aggregated data that cannot be linked back to any individual may be retained indefinitely for statistical and platform improvement purposes.

9. Data Security

fx999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data in transit between your device and our servers; encryption of sensitive data fields at rest; password hashing using industry-standard algorithms (plain-text passwords are never stored); access controls that restrict employee access to personal data on a strict need-to-know basis; regular security assessments and penetration testing of the platform; and incident response procedures that ensure prompt action in the event of a data security incident.

While fx999 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. If you suspect that your account has been compromised or that your personal data has been accessed without your authorisation, please contact us immediately at [email protected]. We will investigate all credible reports of security incidents promptly and take appropriate remedial action.

10. Your Data Rights

As a user of the fx999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team in writing at [email protected]. We will respond to all verified requests within a reasonable timeframe, typically within 30 days of receipt.

Please note that certain rights may be subject to limitations in cases where applicable law requires fx999 to retain data or where fulfilling the request would adversely affect the rights of other individuals. fx999 will explain any limitations that apply to a specific request at the time of our response.

11. Children's Privacy

The fx999 platform is strictly intended for adults aged 21 years and above. fx999 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the fx999 platform or submit any personal data to us. If fx999 becomes aware that it has collected personal data from a person under the age of 21 without parental consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on fx999, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

fx999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this Policy, we will endeavour to notify active users through the platform's notification system or via the contact details registered to the account. The updated Policy will be published on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically to stay informed about how we protect your data. Continued use of the fx999 platform following any update to this Policy constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fx999 handles your personal data, please contact our dedicated data privacy support team in writing. We are committed to addressing all privacy-related enquiries promptly and transparently. Response times are typically within 5 business days for general enquiries and within 30 days for formal data subject rights requests. All written correspondence relating to data privacy should be directed to our support address below.